Responsible Gaming at pgkn

Deposit limits allow you to control the maximum amount you can deposit into your pgkn account over a chosen time period. You can set a limit from your account settings at any time. The available periods are:

• Daily deposit limit: resets every 24 hours at midnight Bangladesh Standard Time (BST, UTC+6).
• Weekly deposit limit: resets every Monday at midnight BST. Reducing a limit takes effect immediately. Increasing a limit is subject to a 7-day cooling-off period before it takes effect.
• Monthly deposit limit: resets on the first day of each calendar month. All limits are denominated in Bangladeshi Taka (৳).

Loss limits cap the total amount you can lose within a set time period. Once you reach your loss limit, pgkn will prevent further wagering until the limit period resets. Loss limits are available over the same periods as deposit limits:

• Daily loss limit: ideal for players who want to manage their day-to-day spending on pgkn.
• Weekly loss limit: recommended for players who fund their pgkn account weekly via bKash or Nagad.
• Monthly loss limit: a good overall safeguard that ensures your gaming costs stay within a budget you define at the start of each month.

A session time limit controls how long you can remain logged into pgkn in a single session. When the limit is reached, pgkn will automatically log you out. To continue playing you must re-authenticate. Available session durations include:

• 30 minutes, 1 hour, 2 hours or 4 hours — select the duration that fits your play style.
• A reality check notification can also be enabled to remind you at set intervals (e.g. every 30 minutes) of how long you have been playing.

Self-exclusion allows you to voluntarily restrict access to your pgkn account for a period of your choosing. It is one of the most effective tools available if you feel your gambling is no longer under control. pgkn offers the following self-exclusion periods:

• 24-hour cool-off: a short break to reconsider your gaming activity without closing your account.
• 7-day exclusion: a one-week break, suitable if you have had a particularly bad session and need time away.
• 30-day exclusion: a monthly pause — useful for players who want to review their habits before deciding whether to return.
• 90-day exclusion: a longer-term pause for players who need a more sustained break from gambling.

Permanent self-exclusion is also available and is irreversible. During any self-exclusion period, pgkn will take reasonable steps to prevent the excluded player from opening a new account on the platform.

If you request a cooling-off period or a temporary self-exclusion, pgkn will suspend your ability to make deposits and place bets for the duration specified. Existing pending withdrawals will still be processed. Marketing communications will be suspended during any exclusion period. You can request a cooling-off period or self-exclusion at any time by going to your account settings or by contacting pgkn support at [email protected].

Decide in advance the maximum amount you are comfortable losing in a single session, and stick to it. Use pgkn's deposit limit and loss limit tools to enforce your budget automatically. Never fund your pgkn account with money you cannot afford to lose. Gambling is entertainment — treat it as a leisure expense, like going to the cinema or a cricket match, not as a source of income.

Online gaming at pgkn is one leisure activity among many. Maintain a balance with other hobbies, social activities and responsibilities. If you notice that pgkn is increasingly occupying your thoughts — planning your next session, thinking about past losses during Eid, Pohela Boishakh, or everyday life — that is a signal to step back and review how you are using the platform.

Time can pass quickly when you are enjoying a cricket betting session or playing slots on pgkn. Set a session time limit before you start playing and enable reality check reminders. When the reminder appears, take a genuine break — step away from the screen, have a drink, and check in with yourself before deciding whether to continue.

Avoid gambling when you are feeling stressed, emotionally upset, or under financial pressure. Decisions made under stress are rarely good ones, and gambling when you are not in a calm, clear-headed state significantly increases the risk of chasing losses or spending beyond your means. If you have had a difficult day — whether in Dhaka traffic, work stress, or a family matter — log out of pgkn and return when you are in a better frame of mind.

The pgkn support team is available 24 hours a day, 7 days a week to assist players with responsible gaming concerns. If you want to set a deposit limit, apply a self-exclusion, or simply talk to someone about how your gambling is making you feel, contact us at [email protected]. All responsible gaming requests are treated with complete confidentiality and are given priority handling.

When contacting support for a responsible gaming matter, please state clearly in your message that this is a responsible gaming request. This ensures your message is routed immediately to the appropriate team member rather than the general support queue. pgkn aims to respond to all responsible gaming support requests within 1 hour during business hours (BST, UTC+6) and within 3 hours outside business hours.

If you feel your gambling has become a serious problem, professional help is available. We encourage any player in Bangladesh who is struggling with gambling-related issues to speak to a qualified mental health professional or counsellor. Organisations offering support for problem gambling and mental health in Bangladesh include local hospital counselling services, community health centres in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur and Mymensingh, and Kaan Pete Roi, a Bangladeshi emotional support helpline. pgkn fully supports any player who chooses to seek professional help and will cooperate with any reasonable request from a health professional acting in a player's interest.